FAQs

The Grommet Style can be used for any horse that has sufficient hair at the top third of the tail. The hair will help to hide in the extension and blend in naturally.

This type of extension can also be used for hunter/jumpers who like the finished look of a hunter braid.

Take a look at your horse's tail. If the tail is all one length then this is the style you are needing. If your horse has some layers to it then a layered tail may look more natural.

This is usually a personal preference but if you are unsure you can email us a picture or give us a call.

Sending a sample from your horse's tail is the best way to get a good colour match. If your horse has a black tail we don't need a sample, but make sure that you let us know if the tail extension is black all the way through, black with red highlights, black with brown highlights, or black with a bit of white or grey.

If you are wanting a tail that is all one color, only one sample will be needed.

For a tail that has many colors going through it, a sample from the front, middle and back are needed to get a good match. The samples don't have to be large but enough that we can see what we need to match. About the half the size of a pencil works the best.

Once you have the samples you can secure them with tape or elastics. Please label them front, middle, and back. Let us know that the samples are being mailed by either calling or emailing so we can watch for them.

If you can send pictures by emailing or texting, they are a great help in seeing the colors and how the colours flow.

A picture from straight on from the back and one from the side are the best. One of the entire horse is nice too so we know what the overall horse looks like.

Send us an estimate on how tall your horse is. An estimate is sufficient to figure out what your horse needs.

The tail extension can be moved up or down by a few inches. The extension can also be trimmed once you have it in place.

Once you have the tail extension we suggest you practice putting it in before a show.

Our tail extensions are fast and easy to put in and by doing a practice run you'll be able to tell where you want it positioned and if it needs to be trimmed so your horse won't step on it.

We recommend that the extension be taken out at night so it doesn't get rubbed or stepped on.

Our extensions are very easy to put in and take out so when it comes to the next day of showing you will have peace of mind knowing that you have followed the instructions and don't have a tail lying in the stall.

Yes, the extension can be washed but avoid completely submerging the tail in water. Doing so might trap moisture and loosen the glue.

Air dry the tail or use a hair dryer on the low setting and gently fluff with you fingers.

When the tail is not in use, store in a tail storage bag so it will be ready for your next show.